Savvy Paws Mobile Grooming LLC Policies

Policies you agree to by using our services

Payment

Payment is due at time of service. We accept cash, check and credit card. Returned checks will incur a $25 fee in addition to the original amount which is due within 7 days. Although Savvy Paws does not generally send invoices, they are due within 3 days of service. After the 3 days, a $5/day late charge will be applied to your total.

Cancellation Policy

If you cannot keep your appointment, we request a 24 hour advanced notice. Failure to give notice, maintain your appointment or have pet available at scheduled time will incur a $25 fee, which must be paid within 7 days. This also applies to multi-pet households. Savvy Paws understands that emergencies happen and will make exceptions to the no show/no call fee at our discretion.

Appointment Time

Appointment time given is an ‘estimated time of arrival’. Arrival time will be in a 1 to 2 hour time span. Please understand that due to the very nature of being mobile we will occasionally be late for an appointment due to circumstances beyond our control (traffic, equipment failure, accidents, weather, unpredictable pets, etc.) and cannot be held liable for unavoidable time delays. 

Latch Key Service

When using latch key service, you agree to provide Savvy Paws entry to your home (key, garage code, etc.) and have pet easily accessible (gated in kitchen or crated if needed). Savvy Paws is not responsible for damage, injury or theft of property while using this service.

Matted or Neglected Coat

If your pet is severely matted or tangled, it is at greater risk of injury, stress and trauma. All precautions will be taken. However, problems occasionally arise, during or after grooming, such as nicks, clipper irritation, improper coat re-growth and mental or physical stress.

You are responsible for the condition of the pet’s coat and will not hold Savvy Paws responsible in the event of adverse effects of mat removal. 

The standard recommendation for professional grooming is 4 to 6 weeks. 

Vet Care

Occasionally, grooming can expose a hidden medical problem or aggravate a current one. This can occur during or after your pets grooming. 

In the best interest of your pet, we request your permission to obtain emergency veterinary care at your expense should the need arise. I will not hold Savvy Paws responsible for injury or accident to my pet. All pets must have an up to date Rabies Vaccination, and may be asked to supply proof at any time.

Additional Fees

Severely matted, or pets with impacted undercoat will be subject to an additional fee as well as pets with temperament issues who require special handling. Savvy Paws reserves the right to refuse service to any pet who isn’t a good fit for mobile grooming.